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FREQUENTLY ASKED QUESTIONS & IMPORTANT INFORMATION

INFO

PRIVACY POLICY

In line with GDPR please find a copy of the privacy policy here.

PRIVACY POLICY

FREQUENTLY ASKED QUESTIONS

HELP

THE BOOKING FORM ISN’T WORKING

Please try these simple steps:

- Refresh your browser

- Try using a different internet provider. For example if you are using Chrome, try Internet Explorer

- Try a different device. The booking forms are compatible with  mobile devices but try a computer.

If all these steps do not work please send an email.

WHAT WILL I NEED?

EQUIPMENT

This may vary dependant on your case and species. Generally everyone will need a clicker and rewards such as food, and appropriate treat pouch.

All animals must have appropriate equipment that is sturdy and safe and non-harmful.

Most importantly, bring a smile and positive attitude.

More information will be sent to you once you have booked.

MISSING A SESSION?

CHECK THE POLICY

All one-to-one work must be paid for in advance of the appointment. If you need to change a session you must give 72 business hours notice or you will be charged in full.

Saturday appointments and appointments made for St.Olaves hall are non-refundable.

Training classes are non-refundable; you are paying for your place.


TERMS AND CONDITIONS OF SERVICE

Please ensure you have read all of the terms and conditions of service. This covers cancellations, animal illness and a range of other topics.

TERMS AND CONDITIONS


I think there is something wrong with my pet, what should I do?

SEEK VETERINARY ADVISE: If you are worried about your pet, or symptoms persist, you sould always seek veterinary advice.

MY DOG HAS SYMPTOMS OF AN ILLNESS: Please do not attend if your dog is showing signs of being ill. If the symptoms are coughing or other potentially contagious illness please inform us.

FEMALE IS IN SEASON: Unfortunately a dog in season cannot attend classes, it is unfair on the other dogs attending, and unfair on your dog.

DOGS ATTENDING CLASSES: Please keep your dog up to date with: Flea/Worm treatment - This is an easy treatment and can save a lot of irritability for dogs. Ear Mites - Please check that your dog's ear canals are clear and have no build up as ear mites are very contagious. All dogs attending St.Olaves village hall should be vaccinated, all puppies should have at least, had their 1st vaccinations. If they have only had a 1st vaccine they attend at your own risk. Proof of titre tests are accepted in the case of no vaccines.

Help, I am not sure if I need behaviour or training service

Please take a look at the behaviour page for more detailed informaiton.

If your dog seems scared, barks a excessively or lunges at other dogs classes are an unsuitable environment for your dog. You will need to undertake one-to-one work with Katey to work on this issue before you can attend classes.

Haven Veterinary Surgeons HPC discount scheme

Clients of HVS that are members of the HPC are eligable for a 10% discount on one-to-one training and behaviour services (classes are excluded). Further terms and conditions apply, please take a look at the full terms and conditions by downloading them at the top of the page.